Esource Technologie places great importance on the protection of your personal information. This policy explains what information we collect, why and how we use it, with whom it may be shared, how long we retain it, and how to exercise your rights, in accordance with the Act respecting the protection of personal information in the private sector of Quebec (as amended by Bill 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Last updated: October 31, 2026

1. Person responsible for the protection of personal information

The person responsible for the protection of personal information at Esource Technologie is Techno Esources. For any questions, requests, or complaints, please write to contacts@esources.ca or call (514) 772-6554. Address: Longueuil (Quebec), Canada.

2. Information we collect

We only collect the information necessary for the purposes indicated below:

• Request or appointment form: name, email, telephone number, desired service, desired format and date, description of your project;
• Online training or appointment booking: name, email, telephone number, service booked, date and time chosen and, if applicable, payment information processed by a secure payment provider (we do not store your card numbers);
• Exchanges via email, telephone or WhatsApp: the content of your messages and your contact details;
• Site navigation: technical data (IP address, browser type, pages viewed) collected using cookies, according to the choices you make in the consent banner.

3. Why we use them

• to respond to your requests and get back to you;
• prepare an estimate or a proposal;
• plan, confirm and remind you of your appointments and training sessions;
• to perform the agreed services and ensure follow-up;
• to ensure the safety and proper functioning of the site;
• With your consent, to measure the site's audience in order to improve it.

We do not sell or rent your personal information, nor do we use it for any other purpose without your consent, unless permitted or required by law.

4. Consent

By submitting your information via a form, you consent to its use for the purposes described above. You may withdraw your consent at any time by writing to us; however, this may prevent us from processing your request. For non-essential cookies, your consent is requested via the banner displayed during your first visit and can be modified at any time.

5. Sharing with third parties

Your information is accessible only to those who need it to perform their duties. It may be shared with our service providers, who act on our behalf and are obligated to protect it: website hosting, email sending, booking system, payment processing, and, with your consent, audience measurement tools. These providers may not use your information for their own purposes.

6. Hosting outside Quebec

Some of our suppliers may store information outside of Quebec or Canada. Before any such disclosure, we assess whether the information will receive adequate protection in accordance with the law.

7. Retention and security

Your information is retained only as long as necessary for the purposes for which it was collected, and then securely destroyed or anonymized. Unanswered requests are deleted no later than 24 months after the last interaction. We implement reasonable security measures: encrypted connection (HTTPS), restricted access, strong passwords, and regular updates.

8. Your rights

You can at any time:

• request access to the information we hold about you;
• request their correction if they are inaccurate or incomplete;
• withdraw your consent or request the deletion of your information;
• request that your information be provided to you in a structured and commonly used technological format;
• request the cessation of dissemination or the de-indexing of information concerning you, in the cases provided for by law.

To exercise your rights, write to contacts@esources.ca. We will respond within 30 days. If you are not satisfied with our response, you can file a complaint with the Quebec Access to Information Commission.

9. Cookies

This site uses cookies necessary for its operation and, with your consent, audience measurement or marketing cookies. To learn more and change your choices, please see our cookie policy.

10. Minors

Our services are intended for adults. We do not knowingly collect information from individuals under the age of 14 without the consent of a parent or guardian.

11. Privacy incidents

In the event of a confidentiality incident that presents a risk of serious harm, we will notify the individuals concerned and the Access to Information Commission, and we will take the necessary measures to reduce the consequences.

12. Changes

We may update this policy. The current version is the one published on this page, along with its update date. See also our terms of use.